Food and Beverage Night Manager

4 weeks ago

London, United Kingdom Novotel London Brentford Full time

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Hospitality
The Food and Beverage Manager is responsible for the daily operation of the restaurant and bar, direct F&B team to ensure that customers are satisfied with their dining experience and manage the business to ensure it is profitable. F&B Manager is responsible for managing food and beverage costs, upholding menu standards and controlling inventory.
Manage the service of food and beverage within the restaurant, bar, room service and conferencing, outside catering area.
Ensure cleaning and maintenance of outlets, work areas, tableware, utensils and other materials and equipment used by restaurant, bar, room service and conference areas;
Coordinate between Food & Beverage and Front Office to ensure that preparations for conferences involving Front Office / Housekeeping have been made.
Assist in the preparation of monthly restaurant, bar, and conference reports, commenting on key performance indicators and action taken to keep on target.
Management and guidance of outlet staff under control, namely Food & Beverage Supervisors.
Prepare weekly and monthly forecasts for restaurant, bar room service and conference areas.
Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.
Provide efficient, friendly and professional service to all guests.
Work together with trust so that colleagues and management meet the goals of the department/Hotel.
Take every opportunity to be a salesperson by active selling of special promotions and facilities available within the Hotel.
Implement the Accor values and Accor customer vision to Offer the Best Service to Our Customers.
Ensure that the Department establishes and maintains an ongoing quality service improvement program
Achieve a level of service quality and professionalism that consistently meets and preferably exceeds the expectations of guests.
Attend to major operational problems and needs promptly including customer complaints, enquiries and requests. Practice positive problem solving in all aspects of customer service.
Maintain staff focus on the Customers need, individualizing and personalizing service where possible, encourage staff to use initiative.
Encourage customer feedback regarding product and services in the Hotel. Service focused personality is essential and previous leadership experience required
Communicate thoughts, actions and opportunities clearly with strong networking skills
Ability to lead by example, believe in a strong team culture and set the scene for high performance
Our commitment to Diversity & Inclusion:

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