Food and Beverage Night Manager

The Food and Beverage Manager is responsible for the daily operation of the restaurant and bar, direct F&B team to ensure that customers are satisfied with their dining experience and manage the business to ensure it is profitable. F&B Manager is responsible for managing food and beverage costs, upholding menu standards and controlling inventory.
Carry out Duty Management shifts accordingly DM ROTA and business needs.
Manage the service of food and beverage within the restaurant, bar, room service and conferencing, outside catering area.
Ensure cleaning and maintenance of outlets, work areas, tableware, utensils and other materials and equipment used by restaurant, bar, room service and conference areas;
Coordinate between Food & Beverage and Front Office to ensure that preparations for conferences involving Front Office / Housekeeping have been made.
Assist in the preparation of monthly restaurant, bar, and conference reports, commenting on key performance indicators and action taken to keep on target.
Management and guidance of outlet staff under control, namely Food & Beverage Supervisors.
Prepare weekly and monthly forecasts for restaurant, bar room service and conference areas.
Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.
Assist the (Department) Management Team in the following:
Establish on-going On Job Training Programs within the department to meet Brand and Service Standards. Use Department Procedure Manuals as a base for all service procedures training.
Induct new staff into the team, department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals.
Ensure that strategies and practices are in place to facilitate the efficient and effective staffing of department to achieve financial and service quality targets.
Create a team that works together with trust and takes responsibility to meet the goals of the department / Hotel.
Implement Accor training initiatives with particular emphasis on coordinated and structured on job training aligned with service standards and service procedures.
Develop and implement with Shift Leaders, strategies to minimize staff turnover.
Appraise staff performance utilizing the Accor performance review system; ensure frontline performance reviews are conducted for probationary and annual reviews; correct performance issues and counsel as required.
Ensure staff presentation is consistent with Hotel staff handbook; Achieve effective communication by briefing and debriefing staff, holding regular departmental meetings and actively encouraging transparent communication with other departments within the Hotel.
Recruit staff that are technically skilled or have potential to be through training, and have a natural inclination towards customer focused service.
Participate in workplace consultation on matters pertaining to Workplace Health and Safety, as per the hotels agreed arrangements.
Comply with safe work practices by following Accor Health, Safety and Environment policies, including the use of safe manual handling techniques, safe use of hazardous chemicals and machinery, working at heights procedures, using protective clothing and safety equipment where available and necessary, maintaining a clean, tidy work environment, and any other safety practice promoted and required by the Hotel.
Attend and actively participate in all WH&S training required of you by the Hotel.
Hazards may include unsafe working conditions, equipment and machinery faults or damage, and other housekeeping or maintenance needs that may affect the safety or any person/s at the Hotel. Participate and contribute to the risk assessment process when requested by your Supervisor/Manager.
Work cohesively in conjunction with the hotels rehabilitation program, as required.
Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations.
Be fully conversant with departmental fire and evacuation procedures
Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals.
Provide efficient, friendly and professional service to all guests.
Work together with trust so that colleagues and management meet the goals of the department/Hotel.
Take every opportunity to be a salesperson by active selling of special promotions and facilities available within the Hotel.
Implement the Accor values and Accor customer vision to Offer the Best Service to Our Customers.
Ensure that the Department establishes and maintains an ongoing quality service improvement program
Achieve a level of service quality and professionalism that consistently meets and preferably exceeds the expectations of guests.
Attend to major operational problems and needs promptly including customer complaints, enquiries and requests. Practice positive problem solving in all aspects of customer service.
Maintain staff focus on the Customers need, individualizing and personalizing service where possible, encourage staff to use initiative.
Encourage customer feedback regarding product and services in the Hotel. Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.
Abide by Accor policy on EEO and Harassment in the workplace.
Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals.
Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
Manage the Hotels assets in all areas to protect their long - term investment value.
Treat complaints of harassment and discrimination promptly and confidentially.
Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy
Report any loss or damage to Hotel, guests or staff assets on the appropriate incident report form.
Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.
Excellent customer service skills
Knowledge of food and beverage menu items
Understanding of hygiene and safety practices
The hotel relies on the flexibility of its staff to ensure the continuity of the high standards currently being achieved. It is not intended as a wholly comprehensive or permanent schedule of duties and it does not form part of the contract of employment. Information on the processing of personal data
When you submit an application to [HQ and Midscale Hotels: Accor UK Business & Leisure Hotels Limited] OR [Ibis Family Hotels: Accor UK Economy Hotels Limited], trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.