Service Planner

4 months ago

Kendal, United Kingdom Walker Fire Ltd Full time

The core focus of this role is to efficiently schedule and dispatch system upgrade works to the designated Project Engineers to enable timely completion of planned upgrades in line with customer and system requirements. You must demonstrate excellent customer service skills to your internal and external customers and possess excellent attention to detail with the ability to work well under pressure.
- Managing all accommodation requests for engineers within your region
- Obtain all engineer qualifications required for site visits
- Communicate efficiently with service engineers and service manager
- Input calls onto the service and planning system with a high level of accuracy
- Logging calls on System and obtain detailed site information from clients in relation to service visits
- To escalate to Service Managers any calls where further action is required
- Ensure that all overdue or uncompleted calls are correctly actioned with rationale
- Rebooking missed corrective and preventative visits and escalating any issues to line manager
- Other adhoc office duties as and when required.

**About you**:

- Demonstrate excellent communication skills both on the telephone and face to face.
- Ability to work in a team and individually
- Good attention to detail
- Good geographical knowledge of UK Regions
- Self motivated and encourage and promote a calm working environment
- Demonstrate excellent time management skills
- Experience in the use of planning would be advantageous
- Computer skills - Word, Excel, be receptive to training on unfamiliar operating systems customer portal logging systems

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Flexitime
- Store discount

Schedule:

- 8 hour shift
- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Kendal: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Production Planning & Scheduling Occupations: 2 years (required)

**Language**:

- English (required)

Work Location: In person

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