Customer Demand Controller

3 weeks ago


Kendal, United Kingdom GILBERT GILKES & GORDON LTD Full time

Gilkes has an exciting opportunity for an enthusiastic & motivated **Customer Demand Controller **to join us at our head office in Kendal.

Reporting to the Demand Planner you will play a key role in managing the customer demand for pumps and spares and acting as the voice of the customer within our busy Demand Team.

**The Role**
- To identify & manage abnormal demand from our customers
- To ensure that when actual demand exceeds planned supply, decisions are escalated as per the company demand policy
- Work with other internal departments to ensure there is a smooth and efficient transition to the long-term forecast
- Ensure the accuracy and integrity of data within our internal ERP system IFS, at all times.

**The Individual**

The Customer Demand Controller plays a key role as the conduit between our customers and the Sales & Supply planning departments within Gilkes. The role has the following key elements:

- **Communication** - ability to manage customer expectations effectively. Feedback to Demand planner where orders vary to forecasts, and why
- **Forecasting** - ensuring rolling 52-week forecasts are maintained to meet customer demand
- **Relationships** - maintaining & building relationships with clients & customers

**Skills/Qualifications**
- Advanced levels of numeracy and literacy (A level, NVQ level 3 and 4 or equivalent)
- At least 3 years’ experience is preferred in a similar role
- Proficiency with Microsoft Office; especially Excel
- Working knowledge of relevant ERP systems, E.G. IFS
- Strong customer service and communication skills are required
- High levels of tact & diplomacy in all written & verbal communications
- Excellent attention to detail

**In return we offer**
- Competitive salary (DOE)
- Continuous career development and progression opportunities
- Flexible working within core hours
- 25 days holiday, plus bank holidays (and the option to buy/sell an additional 5 days)
- Generous pension scheme (we contribute 10%)
- Cycle to Work Scheme
- Long Service Awards
- Life Assurance (3 x annual salary)
- Discounted gym membership in Kendal and Lancaster
- Social events

**Applicants must have the right to work in the UK.**

**Salary**: £22,075.00-£29,994.00 per year

**Benefits**:

- Life insurance
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: GGG00094


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