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Spa Reservations Assistant

4 months ago

Manchester, United Kingdom Marriott International, Inc Full time

**Job Number** 23088106

**Job Category** Spa

**Location** Delta Hotels Worsley Park Country Club, Worsley Park, Manchester, England, United Kingdom VIEW ON MAP

**Schedule** Part-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

A new and exciting opportunity has arisen within Marriott Hotels UK If you are passionate about Spa, golf and fitness services, this is your opportunity to start your Marriott journey in a Sales Administration environment.

This part time position is based at the Delta by Marriott Worsley Park Country Club, Greater Manchester. The successful applicant will be required to work 16 hours per week over 2 days which does include evening, weekend and public holiday working.

Specific duties for the role include, but are not limited to;
- Responsibility for handling all enquiries requesting Spa, Golf or Fitness services and converting these enquiries into confirmed bookings.
- To maximise revenue through increased bookings across the Golf & Country Club hotels, actively upselling each business opportunity to maximise revenue for individual properties.
- Handling customer enquiries in accordance with brand standards and communicating booking information to hotel Spas, Golf and Leisure Clubs.
- To create relationships with clients that lead to Marriott and property loyalty and to be the main point of contact for all client requests.
- To be responsible for answering all calls, recording the client's requests and pursuing the issue to a close by owning each client issue.
- To be proficient in the use of the Concept data management system and to support the business by extracting data and compiling reports.
- Liaise and build relationships with third party spa agencies and oversee the selling of Spa Packages through these channels, ensuring correct pricing and package detail.
- Amend spa treatments details, packages and pricing within the Concept system on behalf of the hotels and liaise with the supporting Associates in other Departments such as IT, Operations, Marketing, Sales, eCommerce etc.

In return you will receive an hourly rate of £10.74, meals on duty, use of the Delta by Marriott Worsley Park leisure club and global hotel discounts.
- Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._

With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your Worldat Delta Hotels.