Job Title : Spa Manager Department : Spa & Health
Responsible for : Spa operations team
Ensure all areas of the Spa are kept clean and well maintained at all times.
Ensure compliance with all legislation governing the operation of a Spa facility.
Ensure all spa, health club and wellness equipment is maintained in good working order at all times.
Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all spa & gym equipment.
Attend daily morning HOD meeting.
Perform any other duties that management may reasonably require.
Commercial
To work alongside the Operations Director to prepare the budget and business plan to ensure that the spa is adequately represented.
Take a lead in creating & developing the Spa departments monthly Commercial Action Plan and ensure its delivery.
To be responsible for the Delivery of spa revenue & GOP according to the budgeted numbers.
To complete the spa forecast on a weekly basis (current month plus 2 as a minimum).
To continuously analyse market & own trends & react accordingly.
Responsible to identify and target specific market segments for potential corporate clientele to promote Spa services.
Able to implement and monitor up-selling strategies to maximise spa revenue.
Manage spa inventory effectively and follow hotels purchasing standards to ensure audit compliance.
Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage operational cost.
Perform a regular inventory of Spa levels for retail and operational stocks.
Recruit and train Spa employees in accordance with hotel guidelines.
Monitor and review Spa employees performance regularly and provide required guidance.
Conduct annual & midterm performance appraisals for all team members.
Responsible for the department training plan and conduct hands-on training for the new recruitment.
Ensure that the Spa team adhere to all hotels and company operational and service standards.
Actively participate in training and development programs and maximise opportunities for self-development.
Able to achieve high performance and operational standards.
Able to liaise with internal and external parties at the appropriate levels to ensure smooth flow of the spa operations.
Able to handle any guest complaints or special requirements.
Be the single point of contact for Dignitaries, VIP and VVIP guests and co-ordinate their Spa experience.
Responsible to develop strong product quality and treatment measures.
Demonstrate service attributes in accordance with industry expectations and company standards to include:-
Take appropriate action to resolve guest complaints
Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers.
You will have access to a benefits package we believe truly works for our people and enhances our overall culture.
Meals provided by our inhouse kitchen throughout the day for all employees.
Exclusive team member discounts on food and Beverage.
Financial Incentives for excellent feedback through review platforms.
Access to our Bespoke Employee Assistance Programme.
Discounted access to Medicash Active Benefits for Health & Wellbeing.
Additional holiday days and long service events after three years' service.
Death in service benefit for contracted employees
Access to health and wellbeing programmes
Pension scheme