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Spa Operations Manager

2 months ago

Manchester, United Kingdom The Lowry Hotel Full time
Job Title: Spa Operations Manager

**Job Summary:**

We are seeking a highly skilled and experienced Spa Operations Manager to join our team at The Lowry Hotel. As a key member of our spa team, you will be responsible for ensuring the smooth operation of our spa facilities, providing exceptional customer service, and leading a team of spa professionals.

Key Responsibilities:

  • Operations Management: Ensure the spa facilities are clean, well-maintained, and compliant with all relevant legislation.
  • Customer Service: Provide exceptional customer service to our guests, ensuring their needs are met and exceeded.
  • Team Leadership: Lead and manage a team of spa professionals, providing guidance, training, and development opportunities.
  • Commercial Management: Work with the Operations Director to prepare budgets and business plans, ensuring the spa meets its revenue and profit targets.
  • Market Analysis: Analyze market trends and competitor activity, identifying opportunities to improve our spa services and offerings.
  • Inventory Management: Manage spa inventory effectively, ensuring audit compliance and minimizing waste.
  • Employee Management: Recruit, train, and develop spa employees, ensuring they have the skills and knowledge required to provide exceptional customer service.
  • Guest Feedback: Review guest feedback and implement improvements to ensure guest satisfaction.

Requirements:

  • Proven experience in spa operations management.
  • Excellent customer service skills.
  • Strong leadership and team management skills.
  • Ability to analyze market trends and competitor activity.
  • Effective inventory management skills.
  • Ability to recruit, train, and develop spa employees.
  • Excellent communication and interpersonal skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A dynamic and supportive work environment.
  • Access to excellent resources and training programs.
  • A comprehensive employee assistance program.