Hotel Reservations and Sales Executive

3 months ago

Manchester, United Kingdom Aimbridge Hospitality Full time

Aimbridge Hospitality EMEA are now seeking a Reservations and Sales Executive to join the Jupiter Central Reservations Team on a Full Time Basis.
Based within our Mercure Manchester Piccadilly Hotel. Mon - Fri

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.

What is in it for you?

As part of the Aimbridge team, you will have access to a suite of benefits that include:

  • Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
  • Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
  • 24/7 access to our employee assistance programme
  • Staff meals on duty
  • Starting salary above national minimum wage
  • Uncapped incentives to reward you for your contributions

A day in the life of…

As  Hotel Reservations & Sales Executive,  your role will be to convert bookings and generate leads resulting in revenue growth within the business and support the delivery of the commercial strategy.

You will also be responsible for: 

  • Ensuring all details on contracts & pro - forma's are completed 
  • Successfully convert reservation enquiries from individuals and groups into materialised bookings. 
  • Manage multiple properties & prioritising work load 
  • Liaising with the on property team to ensure guests requirements are met 
  • Identifying any new leads and contacts, working with the Sales teams in driving engagement for lead generation
  • Responding to sales opportunities to drive revenue growth. Performing general office duties and administrative tasks where needed.
  • Preparing weekly monthly reports as required.

Based in the Central Reservations Office (Located within the Mercure Manchester Piccadilly Hotel), you will be part of a team of passionate people who know that being the best doesn’t always mean working around the clock. 

What do we need from you?

To be successful in his role you will have previous experience working in a Sales/reservations team, preferably in the hospitality industry. An excellent telephone manner and strong IT skills are paramount to ensure success within this role. You will be committed to delivering an exceptional customer experience and be able to respond and thrive within a fast-paced environment.

**Please note that this role is being offered on a full time basis. As such, we will only be accepting applicants who are age 18 or above, and have no restrictions on their working hours**

At Aimbridge we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.

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