Reservations Coordinator

4 weeks ago


Manchester, United Kingdom Ibis Styles Manchester Portland Street Hotel Full time
### Job Title: Reservations Administrator

#### Job Summary

We are seeking a highly motivated and organized Reservations Administrator to join our team at Ibis Styles Manchester Portland Street Hotel. As a key member of our front desk team, you will be responsible for administering all individual reservations in a timely fashion, ensuring targets are achieved and following company standards and procedures.

#### Key Responsibilities

* Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller's needs
* Maintain and update Hotel PMS with all Reservations administration
* Ensure that all backup is filed according to departmental standards and that all hotels have access to information they need to allow for checkouts to be completed accurately, and payment to be made expeditiously
* Be Proactive in Identifying and communicating all sales leads to the hotel's Sales Manager
* Be motivated & encouraged to maximize selling opportunities by adding customer value at every opportunity, promoting the properties facilities
* Be aware at all times the current business targets, actual, budgeted and forecasted business levels and to focus on achieving these
* Being aware of VIPs and show rounds and communicating to the other departments
* Convert, group inquiries into contracted business
* Provide prompt and efficient service while maintaining the hotels brand standards

#### What We Offer

* Competitive Salary
* Permanent Contract
* Full Time Hours
* 40 Hours per week
* Opportunities for personal development within the Hotel Group Brand Portfolio
* Fully funded apprenticeships
* Annual Holidays entitlements inclusive of Bank Holidays
* Opportunity to buy additional holiday entitlements
* Pension enrolment

#### About Us

Ibis Styles Manchester Portland Street Hotel is located in the centre of Manchester, close to all major attractions, as well as the shopping areas, nightlife and Old Trafford. The hotel offers 229 inviting, modern rooms with free Wi-Fi throughout. 24/7 Meal and Drinks Menu is available and the friendly Jamboree Foodfest Restaurant and bar is perfect for a nightcap. Piccadilly and Oxford Road stations are just a few minutes from the hotel. Reduced Parking rates available at NCP Chatham Street, M1 3AY, at the rear of the hotel.

#### How to Apply

If you are a motivated and organized individual with excellent communication skills, we would love to hear from you. Please submit your application, including your CV and a cover letter, to us.

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