![Waterside Hotel & Leisure Club](https://media.trabajo.org/img/noimg.jpg)
Reservations Administrator
2 months ago
Reservations Administrator
Waterside Hotel & Leisure Club - DIDSBURY
Manchester, M20 5WZ
Full Time - Permanent
Waterside Hotel & Leisure Club is a dynamic and customer focused company committed to providing exceptional experiences for our guests and members. We pride ourselves on delivering top-notch service and fostering a positive work environment. As we continue to grow, we are seeking a detail-oriented and organised individual to join our team as a Reservations Administrator.
- Process and manage reservations.
- Coordinate with other departments to ensure all customer needs are met.
- Maintain accurate and up-to-date reservation records.
- Handle cancellations and modifications to reservations.
- Provide excellent customer service and address customer concerns or issues.
- Collaborate with the Hotel Operations Manager and reservations coordinator to promote special offers or packages.
**Qualifications**:
- Previous experience in a reservations or administrative role preferred.
- Excellent communication and customer service skills.
- Strong organisational and multitasking abilities.
- Proficient in using reservation software and Microsoft Office Suite.
- Detail-oriented with a high level of accuracy.
- Ability to work in a fast-paced environment.
- Positive and professional attitude.
- Previous experience with social media content creation and advertising.
**Job Types**: Full-time, Permanent
**Salary**: From £22,880.00 per year
**Benefits**:
- Additional leave
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free fitness classes
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
Work Location: In person
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