Hotel Reservations and Sales Specialist

4 weeks ago


Manchester, United Kingdom Aimbridge Hospitality Full time
Job Title: Hotel Reservations and Sales Specialist

Aimbridge Hospitality EMEA is seeking a Reservations and Sales Specialist to join the Central Reservations Team. This role is based within the Mercure Manchester Piccadilly Hotel and is a full-time position.

About the Role:

  • Convert bookings and generate leads to drive revenue growth
  • Ensure all details on contracts and pro-formas are completed
  • Liaise with the on-property team to meet guest requirements
  • Identify new leads and contacts to drive engagement
  • Respond to sales opportunities to drive revenue growth

Responsibilities:

  • Manage multiple properties and prioritize workload
  • Prepare weekly/monthly reports as required
  • Perform general office duties and administrative tasks

About Aimbridge Hospitality:

Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriott, and IHG as well as small independent hotels and everything in between.

What We Offer:

  • Hotel discounts portfolio-wide
  • Wagestream - stream up to 40% pay as it is earned
  • 24/7 access to our employee assistance program
  • Staff meals on duty
  • Starting salary above national minimum wage
  • Uncapped incentives to reward contributions

Requirements:

To be successful in this role, you will have previous experience working in a sales/reservations team, preferably in the hospitality industry. An excellent telephone manner and strong IT skills are paramount to ensure success.

Key Skills:

  • Strong communication skills
  • Excellent telephone manner
  • Strong IT skills
  • Customer service skills
  • Ability to work in a fast-paced environment

What We Value:

We value personality and a real flair for hospitality. If you are committed to delivering an exceptional customer experience and have a passion for the hospitality industry, we would love to hear from you.

Working Hours:

This role is a full-time position, and we will only be accepting applicants who are age 18 or above and have no restrictions on their working hours.



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