Experienced Reservations Group

7 months ago

Manchester, United Kingdom Clayton Hotel Manchester Airport Full time

**Reservations Group - Clayton Hotel Manchester Airport**

**We have a fantastic new vacancy for Reservations Group in the excellent Clayton Hotel Manchester Airport.**

**Objective of the Role**

To manage and have full responsibility for the Hotel’s groups/tour business; to maximise rooms revenue sales, occupancy and additional revenues spend, in accordance with the Hotel commercial strategies. Accuracy and efficiencies in block management (Opera Cloud) is key, to include balancing of the inventory, room types, rate accuracy, inputting of rooming lists and contracting as per Dalata standard with T&Cs adhered to, including payment policies. You will be the first point of contact for our groups/tours, from quoting at enquiry stage to conversion and contracting of the business, through to meet & greet of the group/key contact. Liaise with our Central Travel Trade team, booking agents, direct bookers - building strong rapport with key partners is key. Adhoc arrangement of meetings with tour leaders or group representatives in accordance with business strategy - ensure meet & greet of groups/tours/key contacts to ensure a warm welcome and run over agenda to support as required and liaise further with internal departments. Attend the Hotel Weekly Operations meeting, to communicate to other departments of forthcoming groups/tours and adhoc airlines.

**Key Duties and Responsibilities**
- Manage Guests reservations, ensuring that their needs and wants are met to the highest standard.
- Give details of hotel facilities and pricing information.
- Upsell other areas of the hotel or other properties in the group.
- Ensure expectations are set correctly, in advance of the guest’s stay.

**Requirements**:

- Previous Hotel front office or reservations experience is preferable
- Excellent customer service experience is essential with strong and effective communication skills
- Excellent command of English (written and verbal), any other language is an added advantage
- High attention to detail and strong organisation skills
- Opera Cloud experience preferable
- Good Excel ability

**About our culture**:
Dalata Hotel Group - Ireland’s largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it’s more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.

We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things - individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.

**_Dalata Hotel Group Plc is an Equal Opportunities Employer._

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