Admin Officer

2 weeks ago


Glasgow, United Kingdom Brook Street Full time

Position: Administrative Officer
Location: Glasgow, Leeds, Solihull, Cardiff, Peterborough, Liverpool

**Salary**: £ 11.60ph
Contract: Temporary 6-month with the possibility of extension, 37 hours per week
Hybrid working - must be able to travel to one of the above locations as required

In this high-profile department, the role will be in an administrative support capacity at one of the above Home Office branches where you will be required to attend.

Day-to-day duties:
You will be required to
- Monitor intake, updating local and national records and seeking additional supplementary information from outside partners.
- Liaise with other casework teams with a view to referring cases to them.
- Hold a good understanding of IT and Microsoft Office as you will be required to maintain accurate records of the movement of files, progression of cases and other ad hoc reports. A high standard of data quality will be expected.
- Monitor multiple mailboxes, responding to queries from multiple stakeholders after seeking support at first from line managers and bringing queries to the attention of senior members of the team.
- Establish effective working relationships with a range of internal and external stakeholders to support the progression of cases.
- Be able to handle customer information sensitively and securely.
- Make impartial and well-considered judgements
- Deliver at pace and work towards targets

The following skills are required:

- Excellent customer service
- Excellent attention to detail
- Team work and working independently
- Strong communication and writing skills,
- The ability to follow guidance
- A positive approach
- Organisation Flexibility, adapting to the needs of the team sometimes, at very short notice.

**You will be required to undertake security clearance for these roles, and it is imperative that you hold a valid passport and be able to provide two proofs of current address and a proof of national insurance document.**

Start dates will be confirmed once we have had clearance back but will be expected to be around October.


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