Customer Service Advisor

4 months ago

Burgess Hill, United Kingdom WoolOvers Group Full time

**Job description**

**Join our flock**

WoolOvers Group is a successful collection of Online and Mail Order Brands based in Burgess Hill.

We are looking for additional members for our contact centre department and help spread our love for knitwear and lifestyle products all over the world. Based at our headquarters in Burgess Hill, you'll be a key member of the team providing outstanding customer service to our highly valued customers. This is a very exciting role in a growing business, we have just been named as one of The Sunday Times Fast Track 100 fastest growing companies in the UK. We are looking to energetic, friendly and organised customer service agents to join our team.

**Vacancy information**:
Flexible schedule working 5 out of 7 days on a rotation.

Shifts typically 07:00 - 16:00, 08:30 - 17:30 or 10:00 - 19:00

**23+ £10.42**

**21-22 £10.18**

**Under 21 £7.49**

**Day to Day**

You will be required to respond to incoming customer telephone calls and to provide excellent customer service.
- Answering general enquiries
- Processing payments
- Returns
- Folding and reconditioning garments
- React to order problems and complaints
- Cleanse customer records

**Working for WoolOvers will provide some great benefits such as**:

- 28 days holiday (Pro-Rata)
- Discount on our products
- Free breakfast onsite every morning
- Employee Assistance Programme
- A referral scheme which will see you benefit from £300 if you introduce someone great to our business
- Free car parking on site
- Free eye examinations
- Casual dress
- Pension

WoolOvers are an equal opportunity employer

Applicants must have the right to live and work in the UK and evidence will be required prior to commencing any employment with us. Please speak to us if you need any assistance in how to do this.

**Salary**: Up to £10.42 per hour

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Day shift

Work Location: In person

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