Customer Service Representative

1 month ago


Burgess Hill, West Sussex, United Kingdom First Recruitment Services Full time
Customer Service Advisor (Night Shifts)

We are seeking a skilled and enthusiastic Customer Service Advisor to join our team on a full-time basis. As a key member of our Control / Customer Service Centre, you will be responsible for providing exceptional customer service via electronic data transfer, fax, and telephone.

Key Responsibilities:

  • Receiving and responding to customer inquiries in a timely and professional manner
  • Recording customer details on our computer database
  • Communicating with colleagues via radio, telephone, fax, and mobile data
  • Monitoring progress of work and keeping all parties updated
  • Updating computer and paper records as necessary

Requirements:

  • Excellent planning and memory skills to manage multiple incidents simultaneously
  • Excellent customer service skills, including a strong telephone manner and ability to reassure customers
  • Ability to work a 4 nights on, 4 off shift pattern with varying start times between 17:00-05:00 and 19:00-07:00

About the Role:

This is a fantastic opportunity for a night-shift worker to join a dynamic and friendly company. If you enjoy working shifts, have excellent customer service skills, and are looking for a challenging and rewarding role, we encourage you to apply.



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