Customer Service Representative

4 weeks ago


Burgess Hill, West Sussex, United Kingdom Reed Full time
Customer Service Executive

Reed is seeking a highly skilled Customer Service Executive to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.

Key Responsibilities:
  • Provide timely and effective responses to customer inquiries and complaints
  • Develop and implement customer service policies and procedures to ensure consistency and quality
  • Train and coach new and existing staff on customer service best practices and skills
  • Monitor and evaluate customer service performance and provide feedback and guidance
  • Collaborate with other departments to ensure smooth and efficient operations
Requirements:
  • Bachelor's degree in business administration, communication, or a related field
  • Minimum of 3 years of experience as a customer service executive or a similar role
  • Excellent communication and interpersonal skills, both written and verbal
  • Strong leadership and management skills
  • Proficiency in CRM systems and Microsoft Office applications

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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