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Customer Service Representative
2 months ago
Job Summary
We are seeking an experienced and reliable Customer Service Advisor to join our dedicated and friendly customer services team at DPDgroup. As a key member of our team, you will be responsible for providing exceptional customer service and support to both internal and external customers.
Key Responsibilities
- Respond to customer inquiries and resolve issues related to parcel collection and delivery.
- Investigate and resolve missing parcel and delivery disputes.
- Provide product and service information to customers and promote company offerings.
Requirements
- Proven experience in a fast-paced customer service environment.
- Strong communication and interpersonal skills with a confident telephone manner.
- Ability to work in a team environment and build strong relationships with colleagues and customers.
- Excellent administration skills with proficiency in Microsoft Office programs.
- High levels of self-motivation and initiative to effectively problem-solve.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
About DPDgroup
DPDgroup is a leading logistics company that delivers award-winning service to millions of customers across the country each day. We are committed to providing exceptional customer service and creating a positive work environment for our employees.
