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Medical Receptionist

5 months ago

Poole, United Kingdom The Canford Heath Group Practice Full time

The Canford Heath Group Practice is a busy yet friendly GP practice within a local Poole suburb with approximately 12,300 patients, set in a modern and spacious building at the heart of our community.

We are looking for a receptionist/care navigator for up to 26 hours a week to join our supportive and inclusive team. No two days are the same, and although busy, the work is varied and interesting and you need a stoic approach, good attention to detail, good communication skills and excellent customer service.

As a receptionist/care navigator at the practice you will be the first port of contact for patients, mostly via the telephone, and will be helping them book their appointments with the right clinician, answer their queries, liaise with their GP, or health professional, take requests for home visits, fact find, signpost to other services, amongst other wide ranging and varying queries.

The job is often highly pressured so an ability to keep calm whilst always maintaining a friendly and professional demeanour is essential, as is attention to detail.

Our practice team are welcoming and supportive and we reflect these values to our patients.

The hours will change each week to cover holiday / sickness where the practice needs you and will be any shift between 7.45am to 6.45pm Monday to Friday but these hours will be allocated to you with a week's notice for the following week. A minimum of 26 hours a week will always be guaranteed.

Do please visit our practice website for more information about us and our services.

**Job Types**: Part-time, Permanent
Part-time hours: 26 per week

**Salary**: £10.42 per hour

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Work Location: In person