Receptionist

6 months ago

Poole, United Kingdom Rosemary Medical Centre Full time

**ROSEMARY MEDICAL CENTRE**
JOB TITLE: RECEPTIONIST
**REPORTS TO: RECEPTION MANAGER/DEPUTY PRACTICE MANAGER**

**HOURS**:
**Job summary**:
Receive, assist, and direct patients in accessing the appropriate service, information or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Reception Responsibilities
- To have a thorough knowledge of all practice policies and procedures.
- To work in accordance to written processes and protocols.
- To be flexible and be able to cover all reception duties as necessary.
- To follow opening and closing procedures for the surgery.
- Receiving, assisting, and directing patients, via phone, Econsults and in person, to the most appropriate care pathway.
- Directing patients to the check in screen, or assisting them to check, in on arrival.
- Dealing with queries about services, and clinics run by the Practice, requests for test results and other information, according to the current procedures.
- Processing appointment requests for on the day and future appointments from patients by telephone, Econsults and in person. Including home visit requests.
- Consulting with members of practice team, and where appropriate liaising with other NHS departments and agencies.
- Entering patient / clinical data onto our computer systems as per protocols.
- Handing completed prescriptions, MD3’s and other sensitive information to patients ensuring data protection is adhered to (i.e. checking names DOB and address).
- Taking and relaying appropriate messages to all members of the Primary Healthcare Team (Doctors, Nurses, Managers etc.).
- Contacting patients via phone or messaging, on behalf of the Doctors and Nurses, as requested.
- Collecting fees for non-NHS services on behalf of the Doctors and issuing a receipt.
- Electronic scanning of correspondence and photocopy.
- Adhering to all practice policies and procedures for Information Governance and Safeguarding.
- Process patients’ changes of address - computer data and medical records (have knowledge of practice area).
- Process repeats prescription requests in accordance with practice guidelines.

Other Tasks
- Clear rooms after surgeries.
- Registrations of new patients - computer data entry and medical records.
- Record patient deaths following correct protocol.
- Ensure building security - have thorough knowledge of doors/windows/alarm.
- Undertake fire marshal duties, for downstairs only.
- Undertake any other reasonable requested from managers.

**Equality and diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

**Communication**:
The post-holder should Recognise the importance of effective communication within the team and will strive to:

- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise people’s needs for alternative methods of communication and respond accordingly.

**Job Type**: Part-time

Expected hours: 15 - 20 per week

**Benefits**:

- Company pension
- Flexitime
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

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