Gp Receptionist/administrator

7 months ago


Poole, United Kingdom The Canford Heath Group Practice Full time

The Canford Heath Group Practice is a busy yet friendly GP practice within a local Poole suburb with approximately 12,300 patients, set in a modern and spacious building at the heart of our community.

We are looking for a receptionist/administrator 37 hours a week to join our supportive and inclusive team. No two days are the same, and although busy, the work is varied and interesting.

You need a stoic approach, good attention to detail, good communication skills and excellent customer service.

As a receptionist at the practice you will be the first port of contact for patients, mostly via the telephone, and will be helping them book their appointments with the right clinician, answer their queries, liaise with their GP, or health professional, take requests for home visits, fact find, signpost to other services, amongst other wide ranging and varying queries.

The job is often highly pressured so an ability to keep calm whilst always maintaining a friendly and professional demeanour is essential, as is attention to detail.

Our practice team are welcoming and supportive and we reflect these values to our patients.

Daily administrative tasks will include;
Being available to take telephone calls from GPs and patients or colleagues reacting to what they require and efficiently acting upon instruction.

Actioning all “Personal Assistant” tasks from GPs, contacting patients, outside agencies etc. as required.

Administration of Medical Attendance Reports, including the logging, checking of authorisation, monitoring of payments and invoicing of same, using the iGPR system.

Administration of solicitors’ requests for medical records, including the logging, monitoring of payments, checking of authorisation.

Administration of Subject Access Reports in line with practice and national policy.

Ensuring robust checking / reading of all outgoing patient records, redacting information where appropriate in line with practice policy, acting as a first or second read to colleagues.

Summarising of all medical records of new patients coming into the practice in line with the agreed protocol.

Opening the building / closing the building.

The hours of work are:
Monday 12.45 to 6.45pm

Tuesday 12.45 to 6.45pm

Wednesday 7.30am to 1.30pm 2pm to 5.30pm

Thursday 12.45am to 6.45pm

Friday 7.30am to 1.30pm 2pm to 5.30pm

Do please visit our practice website for more information about us and our services.

**Job Types**: Full-time, Permanent

**Salary**: £10.42 per hour

Expected hours: 37 per week

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Work Location: In person



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