ED Reception/UTC Team LeaderBand 4

3 months ago

Poole, United Kingdom University Hospitals Dorset Full time

Job overview

Provide management and team leadership for the Reception/UTC Team. Ensure reception areas are staffed appropriately by providing rota at least 3 months in advance. To ensure adequate Reception cover for the service. To assist Reception Manager in proposing changes and to assist in implementing policy changes. Train and develop staff in all areas of reception, ensure that all patients demographic details are accurate and meet the essential data quality guidelines.To assist the Reception manager in the day to day running of the Emergency and Urgent Treatment Centre DepartmentsBase Location: PooleInterview Date: TBC Main duties of the job Provide advice and support to the Reception Team at all timesTrain and develop staff in all areas of reception, ensure that all patients demographic details are accurate and meet the essential data quality guidelines.To assist the Reception manager in the day to day running of the Emergency and Urgent Treatment Centre Departments Working for our organisation Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme. This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview. Detailed job description and main responsibilities Provide management and team leadership for the Reception/UTC Team. Ensure reception areas are staffed appropriately by providing rota at least 3 months in advance. Provide team leadership for the reception staff Each day ensure that reception staff follow their daily tasks, ensuring all clinical rooms and waiting areas are correctly stocked and tidied. Including ordering of stationery. Ensure all Receptionists are kept up to date with any new information, either by email or print off information. Inform the public of probable waiting times for treatment, ensure electronic screen is in working order. Promote communications between the reception manager, admin team, medical and nursing staff. Attend multi-disciplinary department meetings in order to assist in the provision of high quality service and promotion of collaborative working relationships. Provide advice and support to the Reception team at all times. Train and develop staff in all areas of reception, ensure that all patients demographic details are accurate and meet the essential data quality guidelines. To train and manage new receptionists in all aspects of the reception role. To ensure that the Receptionists mandatory training is up to date. To assist the Reception Manager in the recruitment and selection of staff employed in the department. Ensure all permanent staff have a yearly appraisal. Ensure that all Receptionists always have a positive image at the front desk and afford courtesy to patients and staff. To work one shift a fortnight and cover for colleagues if required, such as in the event of severe staff shortages. To keep health roster up to date with rotas, annual leave and sickness. To assist the Reception Manager in the management of the electronic computer system and reporting any problems to IT. To manage and oversee system issues involving other parties. To assist in the introduction of any new IT systems to reception staff. To conduct return to work interviews and maintain accurate staff sickness records. Work with the Reception Manager to ensure adequate Reception cover for the service. To assist Reception Manager in proposing changes and to assist in implementing policy changes. Ensure that daily UTC clinical appointment ledgers are correct on System One. Check the pay for Poole UTC, this is sent from PGH Payroll To attend all statutory and mandatory training as and when required to do so. Order uniform, equipment and stationery for Receptionists to ensure they have a working environment that enables them to work efficiently. To undertake any other duties and responsibilities which may reasonably be required. Adhere to all Trust Policies as applicable. Person specification Qualifications Essential criteria Good level of general education Experience Essential criteria Experience of clerical duties in office/administration environmentCustomer service experienceExperience in the use of IT/computer skills Desirable criteria Experience of working in the NHS or on a reception desk Knowledge Essential criteria Ability to respond to a range of people in a courteous and professional mannerTo understand and be able to maintain confidentiality Desirable criteria Ability to answer patients queries or know where to refer them Technical Skills Compentencies Essential criteria Competent in using Microsoft Office SoftwareExcellent communications in person, via telephone and writtenAble to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasksGood keyboard skills requiring high percentage of accuracy Desirable criteria Previous experience in communicating with senior clinical/managerial colleaguesExperienced user of University Hospitals Dorset IT systems, i.e. eCAMIS/Systmone/Agyle Personal Attributes Essential criteria Interest in working in the healthcare sector/NHS environmentMethodical approach to organising work, ability to prioritiseAbility to work and remain calm under pressureWell presented, professional behaviour, settling and maintaining a high personal and professional standard that enables effective working relationships with others Language requirement Essential criteria Able to speak English as necessary to undertake the role

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