Reception Team Leader

1 month ago


Poole, Poole, United Kingdom University Hospitals Dorset Full time
Job Overview

As a key member of the University Hospitals Dorset team, you will provide leadership and management to the Reception/UTC Team. Your primary responsibility will be to ensure that reception areas are adequately staffed, with rotas planned at least three months in advance. You will work closely with the Reception Manager to propose and implement changes, as well as provide advice and support to the team at all times.

Main Responsibilities
  • Provide management and team leadership for the Reception/UTC Team.
  • Ensure reception areas are staffed appropriately by providing rotas at least three months in advance.
  • Train and develop staff in all areas of reception, ensuring that all patients' demographic details are accurate and meet essential data quality guidelines.
  • Assist the Reception Manager in the day-to-day running of the Emergency and Urgent Treatment Centre Departments.
Working for University Hospitals Dorset

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.

Person Specification
  • Good level of general education.
  • Experience of clerical duties in an office/administration environment.
  • Customer service experience.
  • Experience in the use of IT/computer skills.
Technical Skills and Competencies
  • Competent in using Microsoft Office software.
  • Excellent communication skills in person, via telephone, and written.
  • Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks.
Personal Attributes
  • Interest in working in the healthcare sector/NHS environment.
  • Methodical approach to organizing work, ability to prioritize.
  • Able to work and remain calm under pressure.
Language Requirement

Able to speak English as necessary to undertake the role.



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