Head of Technical Support Services

21 hours ago

Chertsey, United Kingdom THORPE PARK Resort Full time

**Head of Technical Support Services**

THORPE PARK Resort, Staines Road
Chertsey, SURREY, KT16 8PN
United Kingdom

**We are recruiting for a Head of**
**Technical Support Services**
**,**
**here at**
**THORPE PARK**
**Resort**
**, where no two days are ever the same**
****

As our Head of Technical Support Services, you will report into our Technical Services Director, working in a fast-paced and guest-facing business. Technical Services is a dynamic team responsible for all elements of maintenance across the Resort to ensure the park is always operating safely and effectively.

As Head of Technical Support Services, you’ll be responsible for overseeing the day-to-day operations of all our support functions - asset management, compliance, training & development and office administration. You will manage this team of support service professionals to ensure quality guidance, support and expertise in accordance with company standards and mandatory requirements, to both internal and external customers. This will include responding accordingly to Safety Bulletins, Technical Bulletins, Technical Manual Revisions, and PPM Amendments etc.

Our team members are enthusiastic and motivated to deliver and improve the service we provide, whilst having a sense of fun and community that comes from working with Merlin Entertainments and Thorpe Park

**We are looking for the following**
**skills;**- Successful people manager/leader, with proven experience of creating strong, inclusive teams; maximising performance and potential- Overseeing delivery and development of training programmes; looking for ways to continually improve, aligning with the wider business strategy- Experience adhering to policies and regulations, enforcing high Health and Safety standards across teams- Commercial awareness in terms of asset management; contracts management; as well as experience managing budgets and P&L- Organisation, time management, prioritising and the ability to handle a complex, varied workload

This role is full time, permanent, averaging 40 hours per week and will include weekends and bank holidays as required.

We strive to ensure we offer our employees a great place to work. Alongside a fun and friendly environment, a competitive annual salary and 33 days holiday you can look forward to enjoying a great benefits package including a Group Personal Pension Plan, Life Assurance, Employee Assistance Programme, and of course a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO, and much more Perhaps the biggest benefit of joining us however, is the outstanding opportunities for career development across the expanding group.

**Everyone Matters at Merlin.**:

- At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry._

LI-AM1

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