Call Centre Agent
5 months ago
Responsibilities:
- Handle inbound and outbound customer calls in a professional and courteous manner
- Provide excellent customer service by addressing customer inquiries, resolving issues, and providing product information
- Utilize phone etiquette skills to ensure a positive customer experience
- Analyze customer needs and recommend appropriate solutions or products
- Perform data entry and maintain accurate customer records
- Communicate effectively with customers, colleagues, and supervisors
- Upsell products or services when appropriate
**Requirements**:
- Fluent in English, both written and verbal communication skills
- Bilingual in Spanish or other languages is a plus
- Strong phone etiquette and active listening skills
- Ability to analyze customer inquiries and provide accurate and timely responses
- Proficient in data entry and computer skills
- Excellent problem-solving skills and ability to handle difficult customers
- Ability to work in a fast-paced environment with mínimal supervision
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
**Salary**: £22,127.00-£23,528.00 per year
**Benefits**:
- Company events
- Employee discount
- Free parking
- On-site parking
- Store discount
Schedule:
- Day shift
- Weekend availability
Supplemental pay types:
- Commission pay
Work Location: Hybrid remote in Leeds, LS8 2LJ
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