Call Center Agent

5 months ago


Leeds, United Kingdom ZUWA Full time

**Job Title: Call Center Agent**

**Company: ZUWA**

**Location: Leeds**

**Responsibilities**:

- Answer incoming calls and respond to customer inquiries promptly and professionally.
- Make outbound calls to customers to provide information, follow-up on inquiries, or conduct surveys.
- Resolve customer issues and complaints efficiently, ensuring a positive customer experience.
- Maintain accurate and detailed records of customer interactions.
- Provide information about products, services, and company policies.
- Assist customers with orders, billing inquiries, and technical support.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Meet or exceed performance targets and metrics.

**Requirements**:

- Previous experience in a call center or customer service role is preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to handle high call volumes and work in a fast-paced environment.
- Proficiency in using call center software and CRM systems.
- Positive attitude and a commitment to providing outstanding customer service.
- High school diploma; additional qualifications in customer service or related fields are a plus.

**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: £12.00-£13.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Leeds: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person



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