Technical Support

3 months ago

Newport, United Kingdom Wipro Limited Full time

Overview:
Are you interested in working in an agile and delivery driven organization with emphasis on design thinking and user experience? Are you passionate about driving ERP technology systems implementation scoping and shaping the solution for the utilities? Are you confident at iteratively refining user requirements and removing any ambiguity?

**THE COMPANY**

***

Wipro is an exciting organization to work for. In our first year entering, we ranked as a “Top Employer” as part of the Top Employer Institute annual listings, and we were assessed on several key HR practices including People Strategy, Work Environment, Talent Acquisition, Learning and Development, Wellbeing and Diversity and Inclusion.

The utilities industry is changing dramatically as the world embraces planet-friendly fuels and the trend toward electrification moves utilities from value-chain players to the backbone of the energy transition. Consumers and businesses alike are actively choosing low-carbon homes and offices, and they expect greater empowerment and a more sophisticated experience from their energy suppliers.

Against this backdrop, Wipro is enabling electric, gas and water utilities to leverage digital and data capabilities to reinvent themselves, streamline and accelerate business performance, deliver a superior customer experience and help them transition to a low-carbon, decentralized, federated energy ecosystem.

**THE ROLE**
- Work as SCADA Support Consultant for the Gas Utility Client,
- Provide 24hr on-call (Mon-Fri) support for the CNI system working from the Utility control center,
- Working with external stakeholders such as OEM vendor, telecom service provider etc to accomplish the support task.

**YOUR PROFILE**
- Must be familiar with OT Business Applications for Gas Utility clients such as forecasting, Gas Quality, Leakage Mgmt, Metering, balancing etc. with experience of setting up, configuration, development and deployment of the codes using DevOps based CI/CD pipeline,
- Should have experience of executing projects with customer facing roles,
- Should have in-depth understanding and implementation experience of the end-to-end software project life cycle,
- Should be familiar with IT/OT support models such as incident management, troubleshooting, reporting etc,
- Should be able to take accountability of system availability in line with the set SLAs working closely with the vendor and wider support organization,
- Willing to travel within or outs
- ide UK for short / long term,
- (Optional) - In-depth knowledge of Gas utility business processes (such as Transmission, distribution, retail etc.) associated business and IT KPIs.

Wipro is an Equal Employment Opportunity employer and makes all employment and employment -related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.

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