Technical Support Specialist

2 months ago


Newport, Newport, United Kingdom One PoS Ltd Full time
About the Role

We are seeking a highly-motivated Technical Support Specialist to join our dynamic company, providing customer-focused IT support. As a key member of our support team, you will deliver outstanding levels of support to our customers, dealing with technical issues and championing the case to closure.

Key Responsibilities:

  • Deliver exceptional customer service and technical support via various communication channels.
  • Log and manage technical cases on our CRM software, ensuring timely resolution and escalation when necessary.
  • Participate in the on-call rota, providing out-of-hours technical support to our customers.
  • Manage case notes and maintain accurate records of customer interactions.
  • Develop and maintain excellent communication skills, both written and verbal.
  • Stay up-to-date with the latest technical developments and advancements in the field.
Requirements

To be successful in this role, you will need:

  • 1 year+ experience in a technical support role.
  • Excellent technical knowledge of Windows OS, printing, Windows services, and networking principles.
  • Fluency in a range of software applications, including MS Office and VNC.
  • Strong problem-solving skills and ability to work under pressure.
  • Excellent communication and interpersonal skills.
What We Offer

We offer a competitive salary of up to £23,000 per annum, depending on experience, as well as:

  • Hybrid working option from home and in the office.
  • 23 days holiday a year, with an additional day for every year of service (up to a maximum of 30 days).
  • 10% pension contribution, comprised of 5% employee contribution and a matched increase of 5% contribution from the company.
  • 24/7 access to Health Assured's Employee Assistance Programme.
  • Opportunity to enrol on the Techscheme and Cyclescheme.
  • Fun away days and social events.


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