Technical Support Specialist
2 months ago
We are seeking a highly-motivated Technical Support Specialist to join our dynamic company, providing customer-focused IT support. As a key member of our support team, you will deliver outstanding levels of support to our customers, dealing with technical issues and championing the case to closure.
Key Responsibilities:
- Deliver exceptional customer service and technical support via various communication channels.
- Log and manage technical cases on our CRM software, ensuring timely resolution and escalation when necessary.
- Participate in the on-call rota, providing out-of-hours technical support to our customers.
- Manage case notes and maintain accurate records of customer interactions.
- Develop and maintain excellent communication skills, both written and verbal.
- Stay up-to-date with the latest technical developments and advancements in the field.
To be successful in this role, you will need:
- 1 year+ experience in a technical support role.
- Excellent technical knowledge of Windows OS, printing, Windows services, and networking principles.
- Fluency in a range of software applications, including MS Office and VNC.
- Strong problem-solving skills and ability to work under pressure.
- Excellent communication and interpersonal skills.
We offer a competitive salary of up to £23,000 per annum, depending on experience, as well as:
- Hybrid working option from home and in the office.
- 23 days holiday a year, with an additional day for every year of service (up to a maximum of 30 days).
- 10% pension contribution, comprised of 5% employee contribution and a matched increase of 5% contribution from the company.
- 24/7 access to Health Assured's Employee Assistance Programme.
- Opportunity to enrol on the Techscheme and Cyclescheme.
- Fun away days and social events.
-
Technical Support Specialist
3 weeks ago
Newport, Newport, United Kingdom High Profile Resourcing Ltd Full timeTechnical Analyst (1st Line Support)We are seeking a highly motivated and organized Technical Analyst to join our dynamic team as a 1st Line Support specialist. This is a 3-month contract with the possibility of extension.Based in Newport, you will be working on-site full-time, providing technical support to our clients. The salary for this role is...
-
Technical Support Specialist
3 weeks ago
Newport, Newport, United Kingdom High Profile Resourcing Ltd Full timeTechnical Analyst (1st Line Support)We are seeking a highly motivated and organized Technical Analyst to join our dynamic team as a 1st Line Support specialist. This is a 3-month contract with the possibility of extension.Based in Newport, you will be working on-site full-time, providing technical support to our clients. The salary for this role is...
-
Technical Support Specialist
2 weeks ago
Newport, Newport, United Kingdom One PoS Ltd Full timeWe are seeking a highly motivated individual to join our dynamic team as a Technical Support Specialist. This role involves delivering exceptional levels of support to our customers, handling inbound telephone and email cases, and championing the case to closure.As a key member of our support team, you will be active in the on-call rota, providing...
-
Technical Support Specialist
2 months ago
Newport, Newport, United Kingdom One PoS Ltd Full time{"h2": "Technical Support Role", "p": "We are seeking a highly motivated individual to join our dynamic team as a Technical Support Specialist. As a key member of our support team, you will be responsible for delivering exceptional levels of support to our customers, dealing with inbound telephone and email cases, and championing the case to closure for the...
-
Technical Support Specialist
2 weeks ago
Newport, Newport, United Kingdom Cloud Decisions Full timeCloud Decisions, a proud partner of Microsoft UK's Partner Talent Services, is seeking a skilled Technical Support Specialist to join their team.As a key member of the support team, you will provide training and guidance to junior staff, work through assigned Service Desk tickets, and possess expertise in Linux, Windows Server, SQL, and Kaspersky AV.Key...
-
1st Line Technical Support Specialist
1 month ago
Newport, Newport, United Kingdom One PoS Ltd Full timeTechnical Support RoleWe are seeking a highly motivated individual to join our dynamic team as a Technical Support Specialist. This role involves providing exceptional customer service and technical support to our clients.As a Technical Support Specialist, you will be responsible for delivering outstanding levels of support to our customers, dealing with...
-
1st Line Technical Support Specialist
1 month ago
Newport, Newport, United Kingdom One PoS Ltd Full timeTechnical Support RoleWe are seeking a highly motivated individual to join our dynamic team as a Technical Support Specialist. This role involves providing exceptional customer service and technical support to our clients.As a Technical Support Specialist, you will be responsible for delivering outstanding levels of support to our customers, dealing with...
-
Senior Technical Support Specialist
3 weeks ago
Newport, Newport, United Kingdom Cloud Decisions Full timeJob Title: 3rd Line Support EngineerTo £50,000 | Newport | Enterprise Microsoft Consulting Partner | Rapidly growing organization - 50% revenue growth last yearCompany CultureWe provide a supportive and collaborative environment that encourages professional growth and development.Provide training and support to junior members of staffWork through assigned...
-
Senior Technical Support Specialist
1 month ago
Newport, Newport, United Kingdom Cloud Decisions Full timeJob Title: 3rd Line Support EngineerTo £50,000 | Newport | Enterprise Microsoft Consulting Partner | Rapidly growing organization - 50% revenue growth last yearCompany CultureWe provide a supportive environment for our team members to grow and develop their skills.Provide training and support to junior members of staffWork through assigned Service Desk...
-
Senior Technical Support Specialist
1 month ago
Newport, Newport, United Kingdom Cloud Decisions Full timeJob Title: 3rd Line Support EngineerTo £50,000 | Newport | Enterprise Microsoft Consulting Partner | Rapidly growing organization - 50% revenue growth last yearCompany CultureWe provide a supportive environment for our team members to grow and develop their skills.Provide training and support to junior members of staffWork through assigned Service Desk...
-
Senior Technical Support Specialist
1 month ago
Newport, Newport, United Kingdom Cloud Decisions Full timeJob Title: 3rd Line Support EngineerTo £50,000 | Newport | Enterprise Microsoft Consulting Partner | Rapidly growing organization - 50% revenue growth last yearCompany CultureWe provide a supportive environment for our team members to grow and develop their skills.Provide training and support to junior members of staffWork through assigned Service Desk...
-
Technical Support Specialist
4 weeks ago
Newport, Newport, United Kingdom High Profile Resourcing Ltd Full timeTechnical Analyst (1st Line Support)We are seeking a highly motivated and organized Technical Analyst to join our dynamic team. As the first point of contact for customers, you will be responsible for managing and resolving tickets via phone, email, or portal.Your Key Responsibilities:Diagnose and troubleshoot technical issues, escalating complex problems to...
-
Technical Support Specialist
4 weeks ago
Newport, Newport, United Kingdom High Profile Resourcing Ltd Full timeTechnical Analyst (1st Line Support)We are seeking a highly motivated and organized Technical Analyst to join our dynamic team. As the first point of contact for customers, you will be responsible for managing and resolving tickets via phone, email, or portal.Your Key Responsibilities:Diagnose and troubleshoot technical issues, escalating complex problems to...
-
Technical Services Specialist
2 months ago
Newport, Newport, United Kingdom Celtic Manor Resort Full time{"Job Title: Technical Services SpecialistAbout the Role:We are seeking a skilled Technical Services Specialist to join our Conference and Events team at the Celtic Manor Resort.Key Responsibilities:* Assist the Technical Services Manager in providing technical support for conferences and events* Operate and maintain sound, lighting, and audio-visual...
-
Senior Technical Project Coordinator
2 weeks ago
Newport, Newport, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleYour new company is a 110-strong firm based in Newport, with offices across the UK. They offer a great work-life balance, with free parking and easy access to public transportation.Key ResponsibilitiesWork on a variety of technical projects, providing opportunities for growth and development.Collaborate with a talented team of professionals to...
-
Technical Support Specialist
3 weeks ago
Newport, Newport, United Kingdom Whitehead Recruitment Ltd Full timeJob Title: After Sales TechnicianWe are seeking a highly skilled After Sales Technician to join our team at Whitehead Recruitment Ltd. The successful candidate will be responsible for ensuring the smooth operation of our clients' equipment, providing technical support and training to customers, and ensuring the availability of documentation for all...
-
Technical Support Specialist
3 weeks ago
Newport, Newport, United Kingdom Whitehead Recruitment Ltd Full timeJob Title: After Sales TechnicianWe are seeking a highly skilled After Sales Technician to join our team at Whitehead Recruitment Ltd. The successful candidate will be responsible for ensuring the smooth operation of our clients' equipment, providing technical support and training to customers, and ensuring the availability of documentation for all...
-
Client Support Specialist
4 weeks ago
Newport, Newport, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleHays Specialist Recruitment Limited is seeking a highly organized and detail-oriented Client Administrator to join their team on a permanent basis. As a Client Administrator, you will play a crucial role in ensuring the smooth operation of the business by providing administrative support to the client services team.Key ResponsibilitiesProcess...
-
Client Support Specialist
4 weeks ago
Newport, Newport, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleHays Specialist Recruitment Limited is seeking a highly organized and detail-oriented Client Administrator to join their team on a permanent basis. As a Client Administrator, you will play a crucial role in ensuring the smooth operation of the business by providing administrative support to the client services team.Key ResponsibilitiesProcess...
-
Interim Technical Support Specialist
4 weeks ago
Newport, Newport, United Kingdom High Profile Resourcing Ltd Full timeTechnical Analyst (1st Line Support)We are seeking a highly motivated Technical Analyst to join our dynamic and award-winning team. As a key member of our Managed IT Services provider, you will be responsible for delivering exceptional customer service and technical support.Your Key Responsibilities:Provide first-line technical support to customers via...