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1st Line Technical Support Specialist
2 months ago
We are seeking a highly motivated individual to join our dynamic team as a Technical Support Specialist. This role involves providing exceptional customer service and technical support to our clients.
As a Technical Support Specialist, you will be responsible for delivering outstanding levels of support to our customers, dealing with inbound telephone and email cases, and logging them onto our CRM software. You will also be active in the on-call rota, offering out-of-hours telephone support to our customers.
Key Responsibilities- Managing case notes on our internal CRM solution.
- Providing excellent telephone manners and first-class communication skills (written and oral) with the ability to learn fast.
- Software skills – excellent knowledge of Windows OS, printing, Windows services, and networking principles (DHCP/routing/wireless).
- Be fluent in a range of other programs such as MS Office and VNC (remote control software).
- Support on-call rota out of hours.
- 1 year+ experience in a 1st Line Technical Support role.
- A full-time salary of up to £23,000 per annum depending on experience.
- Hybrid working option from home and in the office.
- 23 days holiday a year with an additional day for every year of service (starting after 2 years) up to a maximum of 30 days.
- 10% pension comprised of 5% employee contribution and a matched increase of 5% contribution from pointOne.
- Your Birthday off.
- Opportunity to enrol on the Techscheme and Cyclescheme giving you access to interest-free loans for tech and a bike and/or cycle accessories via a salary sacrifice scheme.
- 24/7 access to Health Assured's Employee Assistance Programme to help you deal with any personal or professional problems that may be affecting your health, home or work life or general wellbeing.
- Fun away days to help you get to know the team and try out new activities.
- Invites to our annual Summer and Christmas bash as well as numerous ad-hoc socials throughout the year.
