First-Line Support Specialist

1 month ago


Newport, Newport, United Kingdom One PoS Ltd Full time

We are seeking a highly-motivated technical support specialist to join our dynamic company, providing customer-focused first-line IT support.

You will join a support desk to deliver outstanding levels of service to our customers, dealing with inbound telephone and email cases, logging them onto our CRM software and championing the case to closure for the customer.

As a key member of the support team, you will also be active in the on-call rota offering out-of-hours telephone support to our customers.

Key responsibilities will include:

  • Managing case notes on our internal CRM solution.
  • Providing excellent telephone manners and first-class communication skills (written and oral) with the ability to learn fast.
  • Excellent knowledge of Windows OS, printing, Windows services, and networking principles (DHCP/routing/wireless).
  • Fluency in a range of other programs such as MS Office and VNC (remote control software).
  • Support on-call rota out of hours.

Experience

We are looking for a technical support specialist with:

  • 1 year+ experience in a first-line technical support role.

Benefits

We offer a competitive salary of up to £23,000 per annum depending on experience, plus hybrid working options and a range of benefits including:

  • 23 days holiday a year with an additional day for every year of service (starting after 2 years) up to a maximum of 30 days.
  • 10% pension comprised of 5% employee contribution and a matched increase of 5% contribution.
  • Opportunity to enrol on the Techscheme and Cyclescheme giving you access to interest-free loans for tech and a bike and/or cycle accessories via a salary sacrifice scheme.
  • 24/7 access to Health Assured's Employee Assistance Programme.


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