Technical Support Specialist
4 days ago
As a Technical Support Specialist at One PoS Ltd, you will be responsible for delivering high-level IT support to our customers.
Job OverviewWe are seeking a highly motivated individual to join our team in providing exceptional technical support and assistance to our clients. This role is ideal for someone who enjoys working in a dynamic environment and is passionate about delivering outstanding customer experiences.
The salary for this position is estimated to be around £26,000 per annum, depending on experience, with additional benefits including 23 days' holiday, pension scheme, and access to health and wellbeing services.
Key Responsibilities- Managing escalations and supporting the 1st line support team with more complicated support cases.
- Managing case notes on our internal CRM solution.
- Experience using MS SQL to provide 2nd line support to the team.
- Excellent telephone manners and first-class communication skills (written and oral) with the ability to learn fast.
- Software skills – excellent knowledge of Windows OS, Windows services, and networking principles (DHCP/routing/wireless).
- Be fluent in a range of other programs such as MS Office, and VNC (remote control software).
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