Technical Support Specialist

4 days ago


Newport, Newport, United Kingdom One PoS Ltd Full time

As a Technical Support Specialist at One PoS Ltd, you will be responsible for delivering high-level IT support to our customers.

Job Overview

We are seeking a highly motivated individual to join our team in providing exceptional technical support and assistance to our clients. This role is ideal for someone who enjoys working in a dynamic environment and is passionate about delivering outstanding customer experiences.

The salary for this position is estimated to be around £26,000 per annum, depending on experience, with additional benefits including 23 days' holiday, pension scheme, and access to health and wellbeing services.

Key Responsibilities
  • Managing escalations and supporting the 1st line support team with more complicated support cases.
  • Managing case notes on our internal CRM solution.
  • Experience using MS SQL to provide 2nd line support to the team.
  • Excellent telephone manners and first-class communication skills (written and oral) with the ability to learn fast.
  • Software skills – excellent knowledge of Windows OS, Windows services, and networking principles (DHCP/routing/wireless).
  • Be fluent in a range of other programs such as MS Office, and VNC (remote control software).


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