Technical Support Specialist

7 days ago


Newport, Newport, United Kingdom One PoS Ltd Full time

We are seeking a highly-motivated Technical Support Specialist to join our dynamic company, providing customer-focused IT support. The successful candidate will deliver outstanding levels of support to our customers, dealing with inbound telephone and email cases, logging them onto our CRM software and championing the case to closure for the customer.

As part of our support team, you will be active in the on-call rota offering out-of-hours telephone support to our customers. We operate a shift pattern weekly to cover 8 AM-8 PM, 7 days per week.

  • Manage case notes on our internal CRM solution.
  • Excellent telephone manners and first-class communication skills (written and oral) with the ability to learn fast.
  • Software skills – excellent knowledge of Windows OS, printing, Windows services, and networking principles (DHCP/routing/wireless).
  • Be fluent in a range of other programs such as MS Office and VNC (remote control software).
  • Support on-call rota out of hours.
Experience
  • At least 1 year+ experience in a 1st Line Technical Support role.
Compensation & Benefits
  • A full-time salary of up to £23,000 per annum depending on experience.
  • Hybrid working option from home and in the office.
  • Up to 30 days holiday per year.
  • 10% pension comprised of 5% employee contribution and a matched increase of 5% contribution.
  • Your Birthday off.
  • Access to interest-free loans for tech and a bike via a salary sacrifice scheme.
  • 24/7 access to an Employee Assistance Programme to help you deal with any personal or professional problems.
  • Frequent social events and away days.


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