Technical Support Specialist

2 days ago

Newport, Newport, United Kingdom High Profile Resourcing Ltd Full time

Technical Support Role

Contract Opportunity

Newport, UK

£20,000-£24,000 equivalent

We are seeking a skilled Technical Support Specialist to join our team at High Profile Resourcing Ltd. As a Technical Analyst, you will be the first point of contact for customers, managing and resolving tickets via phone, email, or portal.

Your Key Responsibilities:

  • Diagnose and troubleshoot technical issues, escalating complex problems to senior teams.
  • Support systems including physical servers, virtualised environments, network devices, and workstations.
  • Liaise with third-party providers and vendors for effective issue resolution.
  • Manage and resolve tickets in a timely and professional manner.

Your Skills & Experience:

  • Previous experience in a Managed Service Provider or Technical Support team.
  • Strong knowledge in IT Service Management, Active Directory, Office 365, and email/web security management.
  • Familiarity with ticketing systems, incident management, and basic SharePoint administration.
  • Relevant qualifications (CompTIA, Azure, AWS, etc.) are advantageous but not essential.

About Us:

High Profile Resourcing Ltd is a leading Managed IT Services provider. We offer a collaborative and supportive work environment with plenty of opportunities for growth.

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