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Technical Support Specialist

2 months ago

Newport, Newport, United Kingdom High Profile Resourcing Ltd Full time
Technical Analyst (1st Line Support)

We are seeking a highly motivated and detail-oriented Technical Analyst to join our dynamic team as a 1st Line Support specialist. As a key member of our IT Service Desk, you will be responsible for providing exceptional support to our customers, resolving technical issues, and escalating complex problems to senior teams.

Your Key Responsibilities:
  • Manage and resolve customer tickets via phone, email, or portal, ensuring timely and effective issue resolution.
  • Diagnose and troubleshoot technical issues, utilizing your knowledge of IT Service Management, Active Directory, Office 365, and email/web security management.
  • Support a range of systems, including physical servers, virtualized environments, network devices, and workstations.
  • Liaise with third-party providers and vendors to ensure effective issue resolution.
Your Skills and Experience:
  • Previous experience in a Managed Service Provider or Technical Support team, with a strong understanding of IT Service Management principles.
  • Strong knowledge of IT systems, including Active Directory, Office 365, and email/web security management.
  • Familiarity with ticketing systems, incident management, and basic SharePoint administration.
  • Relevant qualifications, such as CompTIA, Azure, or AWS, are advantageous but not essential.
About the Role:

This is an exciting opportunity to join a leading Managed IT Services provider, working with a dynamic and award-winning team. As a Technical Analyst, you will have the opportunity to develop your skills and experience, working on a range of technical issues and projects.

We offer a collaborative and supportive work environment, with opportunities for growth and development. If you are passionate about IT and eager to take the next step in your career, we encourage you to apply for this exciting opportunity.