Technical Support Specialist
2 months ago
We are seeking a highly-motivated Technical Support Specialist to join our dynamic company, providing customer-focused IT support. As a key member of our support team, you will deliver outstanding levels of support to our customers, dealing with technical issues and championing the case to closure.
Key Responsibilities:
- Deliver exceptional customer service and technical support via various communication channels.
- Log and manage technical cases on our CRM software, ensuring timely resolution and escalation when necessary.
- Participate in the on-call rota, providing out-of-hours technical support to our customers.
- Manage case notes and maintain accurate records of customer interactions.
- Develop and maintain excellent communication skills, both written and verbal.
- Stay up-to-date with the latest technical developments and advancements in the field.
To be successful in this role, you will need:
- 1 year+ experience in a technical support role.
- Excellent technical knowledge of Windows OS, printing, Windows services, and networking principles.
- Fluency in a range of software applications, including MS Office and VNC.
- Strong problem-solving skills and ability to work under pressure.
- Excellent communication and interpersonal skills.
We offer a competitive salary of up to £23,000 per annum, depending on experience, as well as:
- Hybrid working option from home and in the office.
- 23 days holiday a year, with an additional day for every year of service (up to a maximum of 30 days).
- 10% pension contribution, comprised of 5% employee contribution and a matched increase of 5% contribution from the company.
- 24/7 access to Health Assured's Employee Assistance Programme.
- Opportunity to enrol on the Techscheme and Cyclescheme.
- Fun away days and social events.
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