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Technical Support Specialist
2 months ago
Technical Support Role
Contract Opportunity
Newport, UK
£20,000-£24,000 equivalent
We are seeking a skilled Technical Support Specialist to join our team at High Profile Resourcing Ltd. As a Technical Analyst, you will be the first point of contact for customers, managing and resolving tickets via phone, email, or portal.
Your Key Responsibilities:
- Diagnose and troubleshoot technical issues, escalating complex problems to senior teams.
- Support systems including physical servers, virtualised environments, network devices, and workstations.
- Liaise with third-party providers and vendors for effective issue resolution.
- Manage and resolve tickets in a timely and professional manner.
Your Skills & Experience:
- Previous experience in a Managed Service Provider or Technical Support team.
- Strong knowledge in IT Service Management, Active Directory, Office 365, and email/web security management.
- Familiarity with ticketing systems, incident management, and basic SharePoint administration.
- Relevant qualifications (CompTIA, Azure, AWS, etc.) are advantageous but not essential.
About Us:
High Profile Resourcing Ltd is a leading Managed IT Services provider. We offer a collaborative and supportive work environment with plenty of opportunities for growth.