Customer Service

6 months ago


Peterborough, United Kingdom XL Displays Full time

Are you enthusiastic and passionate about Customer Service and enjoy delighting customers? Are you a great communicator and someone who like to get things done?

Due to expansion, opportunities are currently available to join a multi award winning company who are the UK market leaders in the fast-paced Exhibition, Marketing Display and Print industry with a proven reputation for customer service.

You would be responsible for ensuring that all customer inquiries are handled in a timely and professional manner, work closely with all teams to ensure that orders are processed and fulfilled accurately and efficiently and that customers orders are delivered within timescales.

You should be able to work independently and as part of a larger team to achieve key targets.

**KEY RESPONSIBILITIES**:

- Process orders through to correct department and/or suppliers.
- Maintain CRM records.
- Meet and greet visitors / customers.
- Build relationships with suppliers.
- Manage courier and transport logistics enquiries.
- Complete follow up calls to customers to obtain feedback.
- Work with the team on aftersales enquiries and complete case logs.
- Collaborate with all teams of the business to ensure customer satisfaction.
- Assist colleagues when required and contribute to the team’s success.

**REQUIREMENTS**:

- Previous customer facing experience preferred but not essential.
- Strong listening and communication skills.
- Ability to multitask and prioritise effectively.
- Ability to work under pressure in a fast-paced environment.
- Customer focused attitude.
- Excellent attention to detail.
- Enjoy problem solving.
- Proficient with computers and Microsoft software.
- Ability to work under pressure and achieve targets whilst having fun.

The role is office based in Peterborough, Cambridgeshire, UK. Monday to Friday 8:30 am - 5:30 pm. Starting Salary negotiable and dependent on experience + Benefits and Career Advancement Opportunities.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person


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