Customer Service Executive

5 months ago


Peterborough, United Kingdom Recruit 81 Full time

Title: Customer Service Executive

Location: Peterborough

**Salary**: Up to £25,000

Full Time, Permanent

We are working with one of our clients who specialise within the automotive industry based in Peterborough. This is a great business who is already established within the commercial sector. As an Customer Service Executive you will be working within the service team being the direct contact for customers whilst delivering the highest standard of customer service.

**Job Requirements**:

- Check in vehicles, confirming customer and vehicle data is correct
- Establish extent of repair and maintenance needed and approve with customer where necessary
- Liaise with workshop controller, handing over all details relevant to workshop order.
- Creating basic cost and invoicing estimates.
- Proactively communicating to the customer when work has been completed and arranging the collection of the vehicle.
- Upon customer vehicle collection, effectively explaining work that has been carried out.

**Personal Specification**:

- Experience in face-to-face customer contact
- Experience in the automotive sector or similar
- Good computer skills

**Job Types**: Full-time, Permanent

**Salary**: Up to £25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Gym membership
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Peterborough, Cambridgeshire: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Have you worked within an automotive setting before?

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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