Customer Service

6 months ago


Peterborough, United Kingdom GXO Logistics Full time

Do you thrive on providing excellent customer service? Do you want to move into the world of logistics? Are you looking to work Monday - Friday only? We want to hear from you

Here at GXO Logistics, we’re recruiting a **Customer Service Advisor** to join our team in **Peterborough.**

Joining us on a permanent, full-time basis, you will be working Sunday to Thursday, 06:00am to 14:00pm.

**Pay, benefits and more**:
We’re looking to offer a salary of **£23,000** per annum and 25 days holiday (plus bank holidays). Your benefits package includes flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more

**What you’ll do on a typical day**:
- Liaise with carriers for booking in of inbound goods, and despatch via Nominated Carriers, within agreed operational windows.
- Liaise closely with the operations teams to fulfil customer requests
- Collate and produce reports and KPIs on a daily, weekly, and monthly basis

**What you need to succeed at GXO**:

- Previous experience working within a customer service team
- Experience of dealing with transport networks
- Previous administrative experience/report production
- Confident and highly motivated with an excellent teamwork ethic
- Good English verbal and written communication

**We engineer faster, smarter, leaner supply chains.


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