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Customer Service Ambassador

1 month ago


Peterborough, Peterborough, United Kingdom Diligenta Full time
Customer Service Representative Job Description

**About the Role**

We are seeking a highly skilled Customer Service Representative to join our team at Diligenta. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound calls and resolving customer queries in a timely and professional manner.

**Key Responsibilities**

- Provide excellent customer service to clients, responding to their queries and resolving issues in a timely and professional manner.
- Handle inbound calls, responding to customer inquiries and resolving issues in a courteous and professional manner.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Maintain accurate records of customer interactions, including calls, emails, and other correspondence.
- Participate in ongoing training and development to improve customer service skills and knowledge.

**What We Offer**

- Competitive salary and benefits package.
- Opportunities for career development and advancement.
- Collaborative and supportive work environment.
- Comprehensive training and development program.
- Recognition and rewards for outstanding performance.

**Requirements**

- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Ability to maintain confidentiality and handle sensitive information.
- Proficient in Microsoft Office and other relevant software applications.

**About Diligenta**

Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We are dedicated to providing exceptional customer service to our clients, and we are seeking a highly skilled Customer Service Representative to join our team.