Head of Sales Operations

7 months ago

London, United Kingdom Amazon EU SARL (UK Branch) Full time

Experience managing and developing a team.
- Proven experience in Senior Sales Operations, Business Planning or equivalent functions with exposure to sales teams.
- Highly analytical, ability to manage at strategic and operational levels.
- Proven experience with process improvement.
- Demonstrates an ability to work quickly, collaboratively and successfully with global stakeholders.
- Excellent Excel skills or other Business Intelligence or analytical tools.

Do you want to work in an innovative business at Amazon? Are you interested in working in a high impact role? Come and join our Amazon Devices organization to help us shape the future of digital devices and digital content.
The Devices Offline team's mission is to increase Device Sales by allowing customers to conveniently engage with our Devices. We are pioneers who make bold bets in order to attract new customers across all indirect channels. We create strategic relationships that benefit both Amazon and our customers. At every touchpoint, we obsess over the customer experience.

You will own all aspects of Go to Market, develop the strategic and executional sales operations’ initiatives and be a driver for change to improve the efficiency of our business. You and your team will build the requirements for new reporting and dashboards to bring visibility to key inputs and outputs to Devices senior leaders and the broader Devices organization. As a thought leader, you will influence and lead cross-Devices organization projects, analyse data and drive recommendations.

This is a high-profile role and requires an individual with excellent leadership skills, crisp communication skills, outstanding business acumen, and the ability to work across various functional teams and internal partner teams. We are looking for a leader who is a self-starter comfortable with ambiguity, demonstrates strong attention to detail, and has the ability to work in a fast-paced and ever-changing environment. The role is reporting into the EU Director - Indirect Channels.

Key job responsibilities
- Manage a team of 6 people.
- Own three core functional areas: Sales Operations, Go to Market and Business Planning.
- Define indirect channel GTM strategies, including new country, new channel and new category plans.
- Analyse market segment data, key insights and trends and make recommendations to achieve category goals.
- Drive projects to improve how we scale our new product launch readiness operations and tools.
- Be customer obsessed and dive deep into specific business analysis to identify development opportunities.
- Be adept at creating rich data visualizations to support logical data-based decisions and producing compelling supporting narratives.
- Raise the bar for operational excellence within the organisation - rolling out best-practices across the team.
- Understand key inputs to past, current and future performance and identify risks and opportunities in the business’ plans.
- Represent the EU Devices Indirect Channels business in front of multiple stakeholders and senior leaders, up to VP level.

London, GBR
- Master’s degree (MBA, Maths, Engineering, Science).
- Demonstrated ability to work in a cross-functional, highly matrixed environment.
- Solid grasp of the physical goods supply chain.
- Demonstrated ability to coordinate projects across functional teams.
- Experience in Consumer Electronic industry / physical tech good Solid grasp of the physical goods supply chain.
- Demonstrated ability to coordinate projects across functional teams, including technical, engineering, marketing, finance and product teams.

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