IT Service Desk Apprentice
2 days ago
MacRoberts continues to develop and grow as a dynamic, modern Scottish law firm, serving businesses and private individuals, with strong leadership and operational excellence. We are a firm which is collegiate and are set apart from our competitors by our quality of service, industry knowledge, legal expertise and the ability to deliver innovative solutions for our clients.
We are committed to providing the highest-quality service to our clients. We achieve this through recruiting and developing high-calibre, talented individuals throughout the firm. We recognise that our staff are vital to continuing the success and growth of our business.
MacRoberts is a law firm where you can really make your mark. Let us be part of your success.
**The Role**
We have a fantastic opportunity to kickstart your career in IT as an IT Service Desk Apprentice. As well as entering full-time employment, you will be given the opportunity to earn as you learn resulting in the achievement of nationally recognised qualifications and further Microsoft accreditations.
**Key Responsibilities**
As an IT Support Apprentice, you will be responsible for the following tasks and duties;
- To ensure all support calls and service requests are logged and administered using the appropriate service desk systems and working to agreed service levels;
- To ensure support calls are escalated to the appropriate member of the internal/external team, using the agreed escalation procedures;
- To provide user support to staff in remote offices, making site visits as required;
- To assist with the installation of new hardware as required for new users or systems upgrades;
- To assist with the maintenance of the asset register, ensuring all assets are tagged and accurately recorded in the register;
- To assist with the administration, maintenance and provision of the organisations mobile working and telephone services;
- To assist with the creation and maintenance of all documentation relating to Information Services procedures;
- Have good knowledge of Microsoft operating systems and office products.
**Key skills**
We are looking to hear from individuals with a keen interest in IT and technology - this may be demonstrated through your studies at school, college or your interests/hobbies.
- A passion for working with computers and technology
- Self-motivated with a good work ethic
- Ability to work as part of a team and also independently
- Willingness to learn and progress within the industry
- Excellent communication and interpersonal skills
- An aptitude for problem solving
**Location**
Glasgow
**Hours of Work**
Monday - Friday between 8am-6pm on a shift rotation basis.
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IT Service Desk Apprentice
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Glasgow, United Kingdom MacRoberts Full timeMacRoberts continues to develop and grow as a dynamic, modern Scottish law firm, serving businesses and private individuals, with strong leadership and operational excellence. We are a firm which is collegiate and are set apart from our competitors by our quality of service, industry knowledge, legal expertise and the ability to deliver innovative solutions...
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