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Front of House Team Member
3 months ago
**Job Ref**:RBH14254
**Branch**:Wotton House
**Location**:Wotton House, Dorking
**Salary/Benefits**:Staff benefits, free car park, meals on duty, uniform, free gym
**Contract type**:Permanent
**Hours**:Full Time
**Shift pattern**:Early and late shifts 7am-3:30pm, 3pm-10:30pm, including weekends and bank holiday cover
**Hours per week**:40
**Posted date**:30/05/2024
**Closing date**:02/07/2024
**JOIN OUR FAMILY**
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...
**DAY IN THE LIFE OF A FRONT OF HOUSE TEAM MEMBER AT WOTTON HOUSE HOTEL**
- What you'll be doing..._
Reporting to the Front of House Manager, you can expect your working day to include the following.
- Ensuring that arrivals are managed smoothly, efficiently and with high levels of customer care and that the correct registration procedure is adhered to.
- Ensuring current brand standards are delivered consistently e.g. Check-in / Check-out, Arrival Procedures, Voucher sales.
- Communicating with the guests, checking satisfaction, resolving conflicts and coaching the team to improve departmental hospitality performance.
- Ensuring that you have an understanding of the telephone system, accepting external and internal calls and transferring to correct departments and guests’ rooms.
- Making reservations as required for business guests booking via third party, for walk in guests and supporting regular guests with bookings.
**WHAT WE NEED FROM YOU**
- We hire mostly on personality potential but here are a few of our requirements..._
To succeed in the role of Front of House Team Member, you will need the following qualities and skills.
- Customer Focused
- Who ensures guests’ needs are satisfactorily met
- Who plays a hands-on role leading by example
- Proficient with Microsoft Office
**WHAT WE OFFER**
- You will have access to a benefits package we believe truly works for our people and enhances our overall culture..._
- Discounted hotel room rates for you and your friends family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year
To learn more about our full benefits package, click here to watch our employee benefits video.
**EQUAL OPPORTUNITIES**
**#LifeatRBH**
**Our History**:
We are proud of our rich history, which makes us so unique. The Estate dates back to the 16th Century, when it was sold by Henry Owen to the Evelyn family. John Evelyn, one of three sons of Richard Evelyn, was passionate about botanicals and arboriculture and was particularly spellbound by the Italian Renaissance gardens he had seen on his tour of Italy. Inspired by what he had discovered on his travels, on his return to Wotton he constructed an Italian garden and temple, designed by his cousin, Captain George Evelyn, which was soon joined by a parterre garden complete with an Italian fountain.
Since this time, the estate has been passed through the Evelyn family, who have all been passionate about preserving John’s legacy, whilst adding their own eccentricities to the estate. Not so long ago, you may have even discovered Kangaroos on the lawn.
We were home to the Canadian Army during the Second World War and in 1947 it became a fire training centre for The Home Office. Soon afterwards, the house became the national Fire Service College.
Today, our house is a home from home; a place where you will create unforgettable memories that will stay with you long after you leave.
