Front of House Team Member

7 days ago

Dorking, Surrey, United Kingdom RBH Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Front of House team as a Team Member. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable experience at our hotel.

Key Responsibilities
  • Provide exceptional customer service to our guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Check in and check out guests using our Front Office operating system, ensuring accuracy and efficiency.
  • Answer phone calls and respond to guest inquiries in a friendly and professional manner.
  • Process new bookings and amendments, ensuring that all details are accurate and up-to-date.
  • Process payments and handle cash and credit transactions.
  • Work collaboratively with the Front Office team to ensure seamless service delivery.
Requirements
  • Excellent customer service skills, with a focus on delivering exceptional guest experiences.
  • Strong communication and interpersonal skills, with the ability to work effectively with colleagues and guests.
  • Basic knowledge of Microsoft Office, including Word and Excel.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Flexibility to work a variety of shifts, including weekends and bank holidays.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A fun and dynamic work environment, with a focus on teamwork and collaboration.
  • Free meals on duty, saving you over £1000 per year.
  • Discounted hotel room rates for you and your friends and family.
About Us

RBH Hospitality Management is a leading hospitality company, with a portfolio of hotels and resorts across the UK. We are passionate about delivering exceptional customer service and creating memorable experiences for our guests. We are committed to providing a positive and inclusive work environment, where our employees can grow and develop their careers.

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