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Front of House Team Member

2 months ago

Dorking, Surrey, United Kingdom RBH Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Front of House team as a Front of House Team Member. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable experience at our hotel.

Key Responsibilities
  • Provide exceptional customer service to our guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Check in and check out guests, using our Front Office operating system to manage room assignments and ensure accurate billing.
  • Answer phone calls and respond to guest inquiries in a friendly and efficient manner.
  • Process new bookings and amendments, ensuring that all guest requests are met and that our systems are up to date.
  • Process payments and handle cash and credit transactions.
  • Work collaboratively with the Front Office team to ensure seamless service delivery and maintain a positive and respectful work environment.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • Knowledge of Microsoft systems and ability to learn new technology quickly.
  • Good telephone manner and ability to handle multiple calls and tasks simultaneously.
  • Ability to work flexibly, including weekends and bank holidays.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
What We Offer
  • A competitive salary and benefits package, including free meals on duty and use of hotel gym facilities.
  • Opportunities for career development and progression within the company.
  • A fun and dynamic work environment, with a team of like-minded individuals who are passionate about delivering exceptional customer service.
About Us

RBH Hospitality Management is a leading hospitality company, with a portfolio of hotels and resorts across the UK. We are committed to delivering exceptional customer service and creating memorable experiences for our guests. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.