Front of House Team Member

3 weeks ago


Dorking, Surrey, United Kingdom RBH Full time

About the Role

We are seeking a skilled and friendly Front of House Team Member to join our team at RBH. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Checking in/out guests using our Front Office operating system
  • Answering questions via telephone and face-to-face
  • Making new bookings and amendments
  • Taking payments
  • Providing excellent customer service

Requirements

  • Excellent customer service skills
  • Knowledge of Microsoft
  • Good telephone manner
  • Ability to work as part of a team

What We Offer

  • Discounted hotel room rates for you and your friends and family
  • Extra days holiday for your birthday
  • Flexible working arrangements
  • Pension
  • Free meals on duty saving you over £1000 per year

Equal Opportunities

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.



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