Front Desk Associate

4 weeks ago

Dorking, Surrey, United Kingdom Mercure Box Hill Burford Bridge Hotel Full time

**Immerse yourself in a dynamic and supportive environment at Mercure Box Hill Burford Bridge Hotel**

We are seeking a highly skilled and enthusiastic Front Desk Associate to join our team. As a key member of our Front Office, you will be responsible for delivering exceptional guest experiences from check-in to check-out.

  • Key Responsibilities:
  • Provide efficient and personalized reception services to guests, ensuring their stay is memorable and enjoyable.
  • Assist with and complete audits as required, maintaining the highest standards of accuracy and attention to detail.
  • Resolve guest queries in a timely and efficient manner, demonstrating a high level of customer service and professionalism.
  • Work closely with the Front Office Manager and Reception Supervisors to ensure seamless communication and coordination of guest requests.
  • Stay up-to-date with hotel room categories, room rates, packages, promotions, and other general product knowledge to effectively upsell and promote hotel services and facilities.

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for personal and professional growth and development
  • A competitive salary and benefits package
  • A comprehensive training program to ensure your success in the role
  • The chance to be part of a talented and dedicated team

Requirements:

Excellent customer service and communication skillsStrong organizational and time management skillsAbility to work effectively in a team environmentBasic IT skills and familiarity with property management systemsA positive attitude and enthusiasm for delivering exceptional guest experiences

Why Choose Mercure Box Hill Burford Bridge Hotel?

Our hotel is nestled in the stunning landscape of North Downs, offering a unique and picturesque setting for our guests. We pride ourselves on providing exceptional service and creating memorable experiences for our guests. If you are passionate about delivering exceptional customer service and are looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity.

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