Reception Supervisor

4 weeks ago

Dorking, Surrey, United Kingdom Mercure Box Hill Burford Bridge Hotel Full time
Mercure Box Hill Burford Bridge Hotel is seeking a skilled Reception Supervisor to oversee the front desk operations and provide exceptional guest service. The ideal candidate will have a passion for hospitality and a strong ability to work as part of a team.

**Key Responsibilities:**

* Supervise the reception activities and ensure a consistently high standard of service
* Maintain a current knowledge of hotel products, services, pricing, and special promotional offers
* Advise the team of any special events or VIP guests in the hotel
* Monitor the appearance, standards, and performance of team members
* Maximise sales revenues through up-selling and the brand loyalty program
* Manage guest requests, enquiries, and complaints promptly

**Requirements:**

* Passionate about delivering exceptional guest service
* Strong commercial/business awareness and demonstration of sales capabilities
* Calm, organised work ethic with the ability to prioritise and meet deadlines
* Good organisational/time management skills
* Ability to work morning, afternoon/evening, and weekends

**What We Offer:**

* Excellent opportunities to grow and develop within the hotel group
* Competitive salary and benefits package
* A dynamic and supportive work environment

If you are a motivated and customer-focused individual with a passion for hospitality, we would love to hear from you.

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