Operations Supervisor

6 months ago


Dorking, United Kingdom Practice Plus Group Full time

**About The Role**: Are you looking for your next challenge?

Our **Surrey Out of Hours** (OOH) service is looking for an **experienced operations professional **to join their growing team. You will use your skills to develop the already established operation, this will include supervision of our remote operational staff.

Reporting into the **Lead Operations Supervisor** you will work hand in hand in maintaining Practice Plus Groups **high quality of service delivery**. The main focus will be our patient experience whilst maximising resource utilisation.

This is a **full time role** (37.5 hours per week), **50% of your time will be spent during the evenings, weekends and bank holidays.**
***
This is a great opportunity for you to take your next step in your operational career surrounded by a knowledgeable and friendly team.
**What you'll be doing**: Responsible for recruitment, selection and induction including reviews of new Call Centre, Driver and Reception staff members including their on-going training.
- Line management of operational staff in conjunction with our human resources policies, this will include performance management, time-keeping, sickness/leave monitoring and advance adjustments to the rota where necessary.
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Ensuring operational staff fully understands the importance of their role in ensuring effective, efficient, caring, and positive delivery of service to the patient.
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Carry out annual appraisal, specific staff role, and policy audits on all staff.
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Maintain communication links between different operational staff and other Managers and Supervisors.
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Work with the Service Manager, Clinical Lead and other managers/supervisors so that operational matters and clinical issues do not conflict and are understood.
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To ensure efficient delivery of all operational areas are maintained: Call Centre, PCCs and Visiting.
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Health and Safety is monitored within the operational areas on a regular basis.
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Undertake training to become HSE Rep. Audit responsibilities in line with Practice Plus Group audit framework and lead on specific audit area/s.
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Involvement in Fleet management as required.
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Ensuring correct stock levels for all equipment and supporting stationary used in the delivery of OOH operational services.
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- Promotion of an environment of patient focus and ongoing quality improvement.


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