Food and Beverage Team Leader
6 days ago
Food and Beverage Supervisor Role
We are seeking a skilled and experienced Food and Beverage Supervisor to join our team at Mercure Box Hill Burford Bridge Hotel. As a Food and Beverage Supervisor, you will be responsible for leading the team and ensuring the smooth operation of the department.
Key Responsibilities:
- Lead the team by example and motivate them to deliver exceptional customer service.
- Assist the Management team in the smooth operation of the department.
- Support and deliver training to team members, actively developing their skills and knowledge.
- Have a visible presence within the outlet to ensure that all customer requests and queries are responded to promptly and effectively.
- Deal with guest complaints and react in a friendly and efficient manner, always ensuring guest satisfaction.
- Work and cooperate with colleagues to enhance the guest experience.
- Continually develop new knowledge and skills to ensure best practice service delivery.
- A thorough knowledge and consistent delivery of the company standard operating procedures in the department.
Requirements:
- Strong knowledge of Hotel's products: Food and Beverage and auditing procedures.
- Ensure the department is always prepared for business and forthcoming days service.
- Communicate and cooperate with all colleagues in all departments.
- Ensure a high standard of personal hygiene and personal presentation throughout the team.
- Ensure all Health and Safety/Food safety compliance are adhered to.
About Us:
Mercure Box Hill Burford Bridge Hotel is a 4-star hotel located in the stunning landscape of North Downs. We offer a unique business meeting, special celebration, or relaxing getaway experience. Our hotel features an elegant location, outdoor heated swimming pool, and beautifully landscaped gardens. We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
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