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Food and Beverage Team Leader

1 month ago

Dorking, Surrey, United Kingdom Mercure Box Hill Burford Bridge Hotel Full time

Food and Beverage Supervisor Role

We are seeking a skilled and experienced Food and Beverage Supervisor to join our team at Mercure Box Hill Burford Bridge Hotel. As a Food and Beverage Supervisor, you will be responsible for leading the team and ensuring the smooth operation of the department.

Key Responsibilities:

  • Lead the team by example and motivate them to deliver exceptional customer service.
  • Assist the Management team in the smooth operation of the department.
  • Support and deliver training to team members, actively developing their skills and knowledge.
  • Have a visible presence within the outlet to ensure that all customer requests and queries are responded to promptly and effectively.
  • Deal with guest complaints and react in a friendly and efficient manner, always ensuring guest satisfaction.
  • Work and cooperate with colleagues to enhance the guest experience.
  • Continually develop new knowledge and skills to ensure best practice service delivery.
  • A thorough knowledge and consistent delivery of the company standard operating procedures in the department.
  • Ensure the department is always prepared for business and forthcoming days service.
  • Communicate and cooperate with all colleagues in all departments.
  • Ensure a high standard of personal hygiene and personal presentation throughout the team.
  • Ensure all Health & Safety /Food safety compliance are adhered to.

About Us:

Mercure Box Hill Burford Bridge Hotel is a 4-star hotel located in the stunning landscape of North Downs. We offer a unique business meeting, special celebration, or relaxing getaway experience. Our hotel features an elegant location, outdoor heated swimming pool, and beautifully landscaped gardens. Our on-site Emlyn restaurant serves the finest British cuisine, and our Burford Bar & Lounge offers light lunches, homemade afternoon teas, and a wide range of cocktails and drinks.